FAQ – CSC’s Candle Bakery

                         -How long will it take my order to ship? All orders are currently made to order. Processing ranges from 4-12 business days depending on order load. We always strive for past processing, but never cutting quality over time.

                          -What is CSC’s Candle Bakery? CSC’s Candle Bakery is a family-run business where dessert and creativity meet candles. Every candle is handmade by Courtney and her husband, designed to look and smell like your favorite sweet treats. We turn nostalgia, comfort, and artistry into candles that are almost too pretty to burn.

          ⸻ Are your candles really handmade? Yes! Every candle is hand-poured, hand-painted, and decorated with care. No two are ever exactly alike — each piece is truly one-of-a-kind.

         ⸻ Do the candles actually smell like desserts? Absolutely! We carefully craft our scents to match the desserts that inspire them — from gooey chocolate chip cookies to fresh-baked cinnamon rolls. They look like art but smell like heaven.                    ⸻ Are your candles safe to burn? Yes. We use a natural organic soy-blend wax, phthalate-free fragrance oils, and cotton wicks to ensure a clean, safe burn every time. Our candles are also pet-friendly, making them safe for the whole family to enjoy. While they look almost edible, they’re designed to be long-lasting, cozy candles (not food!).

          ⸻ Where are you located? Our store is located inside the Mercer Mall in Bluefield, West Virginia, and we also ship nationwide through our website candlebakery.shop.

           ⸻ Do you take custom orders? Yes! We love creating candles for special occasions, events, or businesses. Whether it’s a wedding, birthday, or corporate gift, we can design something uniquely yours.

          ⸻ Do you offer wholesale or partnerships? We do! CSC’s Candle Bakery partners with retailers, boutiques, and businesses to carry our candles. We also offer exclusive private label options. Contact us for more information.

          ⸻ What makes CSC’s Candle Bakery different? We’re not just another candle company — we’re candle artists and experts in the craft. With thousands of hours spent perfecting formulas, developing recipes, and testing designs, we’ve refined every detail to create candles that are both beautiful and high-performing. All of our designs are unique, one-of-a-kind creations that cannot be found anywhere else. Each candle is handcrafted to combine artistry, fragrance, and realism in a way that sets us apart. At CSC’s Candle Bakery, we strive for nothing less than excellence and perfection in every piece we create.

         ⸻ How long do your candles burn? Our candles are made to last, with burn times that vary depending on size. Each product listing includes burn-time details, but many of our candles can burn for 40+ hours when cared for properly.

         ⸻ How do I care for my candle? For best results:

                     • Trim your wick to ¼ inch before each burn.

                     • Allow the wax to melt evenly across the surface before blowing it out.

                      • Keep away from drafts and never leave unattended.

      ⸻ What is your return policy? Due to insurance policies, we do not accept returns. However, if your candle arrives damaged, please email us directly with proof of damage. We’ll send you a replacement candle free of charge.

      ⸻ Can I cancel my order? Because every candle is handmade to order, once your purchase has been submitted and we begin processing, it cannot be canceled. We encourage customers to review their order carefully before checkout to ensure everything is correct.

     ⸻ Do you offer refunds? We do not offer refunds, as each candle is custom-made with great care and attention. However, if there is ever an issue with your order, please don’t hesitate to contact us. Our goal is for every customer to feel delighted with their CSC’s Candle Bakery experience, and we’ll always do our best to make it right.

     ⸻ Do candles melt during shipping in the summer? Candles can be sensitive to heat. During the summer months, please do not let your package sit outside in the sun for long periods of time, as it may cause melting. To help protect your order, we include ice packs in our summer packaging.

     ⸻ How often do you release new candles? We do weekly drops, rotating five different candles each week to keep things fresh and exciting. Shipments go out every Monday, so your sweet new candles arrive quickly after launch.

     ⸻ Can I order online? Yes! Shop anytime at candlebakery.shop. We also share weekly drops, restocks, and behind-the-scenes creations on our social media.